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David L.

  • 2 Reviews
  • 8 Helpful Votes
  • 0 Thank Yous

Experience: Clothing & Fashion, Shopping

Member since July 2016

  • Reviews

    2

  • First Review

    1

  • Thank Yous

    0

  • Fans

    0

  • Profile Views

    208

Review Distribution

2 Reviews by David

9/12/18
Don't believe the reviews that are posted on their site or Facebook ads. Those are fake. Search the internet for independent review sites, and note that what you see on those sites is completely opposite from what Lux lists on their fake review sites.

After having our device for less than 30 days it broke. Because the order date and the actual date that we received the device we different, Lux would not honor their 30 day warranty (since from the order date it was technically longer than 30 days, although from the received by date it was less).

Regardless, what type of reputable company offers only a 30 day warranty?

After contacting Lux, they offered us a half-off coupon to purchase another device, but given that the first one we bought broke so fast, and given that they would not offer any type of warranty beyond 30 days, why would we throw more money to them?

We then started searching the internet for reviews/experiences (we first relied on the reviews via their Facebook ads and their website) and we quickly found that what people were saying on independent review sites did not match what was listed on Lux's controlled sites. FAKE REVIEWS?

BEWARE.

I soooo wanted their device to work, but the quality was horrible, and the customer service worse.
7/12/16
We have followed their rules, dealt with the minimum membership and then cancelled, but then the next month we found the continued to charge us. So we called again, they apologized and credited our account. Looking today we noticed that subsequent to that last interaction, they still continued to charge us for another four months despite us having now cancelled two times previously, first in December 2015, then again in March 2016.

Please explain to me how now having to call a third time to cancel this is something other than a deliberate scam. Given the plethora of complains, this now sounds like something that Preet Bharara, USUS Attorney for the Southern District of New York needs to look into...
adorem
Adore M. – Adore Me Rep
Hi David,

Thank you for your review!

We are very sorry that you felt misled by the VIP membership program. We do describe this program during checkout, with email correspondence after your first purchase and at the beginning of each month. This way you have all the information necessary to fully understand the VIP program. The details can also be found below in the terms and conditions.

http://www.adoreme.com/terms-conditions

We will do everything to make your VIP membership as satisfying as possible; however, you are free to cancel your membership any time. Please visit our online helpdesk ( www.adoreme.com/helpdesk) and follow the instructions.

Can you please give us the correct e-mail address or order number, so we can look into this matter as soon as possible?

Best,
Adore me
help@adoreme.com

David Has Earned 8 Votes

David L.'s review of Lux Mobile earned 2 Very Helpful votes

David L.'s review of Adore Me earned 6 Very Helpful votes

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