DAVID K.

I sent an order overseas to the UK. I a large fee for the shipping, but the section of Duties & Taxes said $0. When DHL tried to delivery my item to the recipient, they wanted a large duty payment of 17 pounds sterling! The recipient refused delivery, and I told DHL to return the items to iHerb.com. I contacted the company, and they said I would be charged 80% of my refund to pay for return shipping, and "I should have known" about the Duties and Taxes! I said, my order said $0 for this. No matter, that is what it is, like it or not. They would not give me any latitude with anything at all, nothing, would not listen to me, would not hear me, would not deal with me. Horrible company. Horrible customer service. You cannot even talk with them on the telephone! Everything must be chat or email. Bunch of crap. They are the worst. The worst. The WORST.