David K.

I ordered a torch for my brother for Christmas and paid for expedited delivery 5-8 business which meant it should have arrived by 21st December. It still hasn't come. When I asked for an explanation I received generic messages from customer service advisers who didn't care and didn't even read my requests or maybe didn't understand due to being based in China (not an excuse). I've sent 6 messages to them and have been completely ripped off. My request for a full refund has been completely ignored on two occasions. Instead they refunded the postage costs as a vohcher to use on the website which ai find laughable as I have no intention to use them again. Their tracking system is awful and tells you nothing but it has left China (it's said that for 6 weeks) even though I paid extra for tracking.