David K.

On Mother's Day, companies making deliveries to someone's mom should act with the same urgency, persistence, and care they would want for their own mother's. ProFlowers failed to do this.

I ordered from ProFlowers a very expensive deluxe flower arrangement with balloons, chocolates, etc for my mama for Mother's Day, on behalf of myself and my siblings. ProFlowers "attempted" delivery around noon on Mother's Day, and by attempt I say they call my mother's mobile phone to say they were at the driveway gate and would leave in a few minutes if the gate wasn't opened. All he had to do is open the side gate right there and walk up to the porch -- like every other delivery driver. Someone was at home all day, either my parents or my nephews.

I called Pro Flowers customer service twice. They promised to deliver before 9pm Sunday, which is pathetic, but okay. Around midnight in my parents' timezone, I get a message saying the flowers were delivered.

The following Monday afternoon, I call my mother to find out she'd received nothing. I call ProFlowers, only to be informed they were backed up because of the pandemic and that the florist would deliver the flowers Monday or Tuesday afternoon. Okay, well why lie to me on Sunday, Mother's Day? Why take orders at all if you don't have to capacity to deliver? I could have ordered from somewhere else from the jump.

I demanded and received a refund (without an apology or any attempt at rectification and no signs of remorse). Mother's Day is a special day for our mothers. Mistakes happen, but the shadiness is not okay.