The process is intentionally and unnecessarily difficult to implement as a customer, and the process is misleading. Their website says to simply click on the links of the sellers and the shipping will be waived. However, that is not what occurs. The shipping is charged to the customer, and then they have to go through the arduous process of copying receipts and submitting claims to get the reimbursement. That is not reasonable for someone to have to go through on every order they place, and I believe this is done intentionally to dissuade people from making the claims. When I contacted them about this, they just canceled my account and didn't address my concerns. I would have canceled anyway. They also don't publish their physical or mailing address on their website, which is always a red flag.