David J.

Complained about the hotel and service we received through booking.com, the hotel was disgustingly dirty, rude staff, cold poor quality food and a dog constantly barking in the room next door, this is part of the response from booking.com, bearing in mind we searched for what we were told by the website was a good clean, friendly hotel with excellent all inclusive facilities.
Booking.com statement
"If you value good hotel facilities and service we suggest you book accommodation with an average rating of 7.5 or higher. (Dimitar G Customer Service Team)"
Maybe all potential customers of booking.com should be advised of this statement prior to using their services, am appalled at the way this company treats their customers.