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Purchased 2 Japanese maple trees at $82 a piece. One immediately died upon receipt. Leaves were curling in when I took it out of the box. Followed instructions from customer service to pot it and try and save it. Asked for a replacement and told "you would need to pay $ 44.98,1/2 cost of the plant that died, plus 24.95 shipping costs at a total of $69.93." So it seems the customer is responsible for being delivered an essentially dead tree and then expected to pay $12 less for a replacement.
Tip for consumers:
There replacement policy places the cost burden back on the customer.
Products used:
Japanese Maple Tree
David I.'s review of Nature Hills Nursery earned 11 Very Helpful votes
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