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Web site was clunky, I ended up ordering an item that I did not want, and when I removed it from my cart, it did not work. I already had the item.
I sent an email 15 minutes after the order, no one responded.
I called during business hours and no one picked up.
Someone finally responded AFTER I posted an online review on their site. They blocked my review because it was critical of my customer service experience. By that time, the product had shipped.
How reasonable is this? I would say -- not at all.
David H.'s review of Jerry's Artarama earned 2 Very Helpful votes
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