David G.

They have messed up so many different things with setting our account up - it's an embarrassment how a company like this spends all of their time shouting about the benefits of inbound marketing and they can't even get the very basics right.

They have messed up our account set up rendering me unable to use my account. I have tried to contact them more than 10 times now and all I get is automated e-mail after automated e-mail - "someone will be in touch in 2 days". Great, I never hear from them.

They are totally and utterly unable to accommodate the service they sell you, it's no wonder they are so adamant about signing you up for a year.

Literally, avoid at all costs. Their website looks nice and all that - but to what end?
You'll spend all of your time chasing them for something they have messed up. Complete and utter con and a sham of a business. You're putrid scum Hubspot.

Full review below but in summary - I have had a horrible experience with this company, who have effectively stolen or lost my phone, so I can only assume it is a scam. If you are reading this wandering whether to use MyTrendyPhone, you should look elsewhere.

So I sent my phone for repair. 2 weeks later and I still haven't heard anything from the company. I have called 3 times to check on the status of the repair, each time being told that the 'technical team' would e-mail me to update me - I never received an e-mail from them.

So, I tried to contact them via their live support/online chat feature on their website. After having my request cancelled a few times, I finally got to speak to someone, who brushed me off telling me "your device is currently in the line of order to be done by our technicians" and "they will perform the repair one of the following days, tomorrow or the next day" - yeah right, 'tomorrow' or the 'next day'. This comes after 14 days of waiting for an update, despite their website claiming repairs are carried out in 3-5 days.

At this point, I demanded that they return my phone immediately with a full refund in to my Paypal account, which they agreed to. They also agreed to refund my original postage costs, for which I had to provide my bank details and proof of postage.

The next day, I have received a refund in to my Paypal account - but no refund for the original postage costs. I am also told that my phone has already been sent back to me. However, despite paying around £10 for the return postage, I have been given no tracking number for the delivery - so I have no proof that the phone has been sent back to me.

Now, I have been contacted by someone else from the company who tells me that their technicians have in fact already fixed my phone and that I need to return the money they refunded to my Paypal account.

What? This is ridiculous. I was told only yesterday that the phone hadn't been fixed. So now, they are asking me for money for my phone - they seem to have no idea where my phone is, whether it has been fixed or whether I will ever get it back.

Great - quite literally the worst customer service I have ever received. It has been 5 days since I last spoke to the company and I still have no idea what is happening with my phone or if I will ever get it back. This is really disappointing - but at least I have the money they apparently 'accidentally' refunded in to my Paypal account.