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david g.

Contributor Level

Total Points
88

1 Review by david

  • LawnMowingOnline

5/3/16

Used this service several times, but the last time has been frustrating. Submitted a request for a mowing date a week out. They withdrew money from my account immediately but nobody ever showed up to mow. I submitted a request for refund, and instead of a refund, they rescheduled a mowing date which I did not want. I immediately sent a request to cancel that mow and requested a refund again. A mower showed up to mow, and luckily I was able to stop him before he got very far. A third request for a refund has still gone unanswered. My advice is to avoid this company because although it usually seems to work, in the event that there is a problem you'll never get it resolved. I will never use them again. Update: LMO online replies that cancellation was never received--but cancellation requests were submitted on their website. Obviously they're either not monitoring the website, or they are having technical problems. Second Update: LMO is obviously following these reviews because they have since directed me to the Contact Us page for cancellation instructions. (which I actually did try to follow the first time before just sending them a direct message on their website). Unfortunately the cancellation instructions there are not clear and seem to lead to dead end links. Furthermore, it's frustrating that now they're obviously aware of the refund request for service not performed that they don't seem to want to honor it. In summary, their website has basic functionality and is okay when things work. However, when there are questions or problems, their website functionality is sorely lacking with unclear instructions and incredibly frustrating to use. I originally rated this company two stars because I did use them a few times successfully before this fiasco, but I am very much tempted to reduce the rating to one star because at this point they seem more interested in arguing than actually solving my problem. My next step is going to be a complaint with the online Better Business Bureau because it doesn't seem like I'm going to get a refund for this service that was not performed.

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Thumbnail of user lawnm1
Lawn M. – LawnMowingOnline Rep

You never cancelled your order. You still haven't. And you haven't told the contractor you wanted to cancel which is probably why he showed up to mow your yard. Only reason I know you cancelled is because you put your address on here in the notes for the business.

david Has Earned 8 Votes

David G.'s review of LawnMowingOnline earned 8 Very Helpful votes

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