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the National Science Foundation

Member since March 2014

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3 Reviews by David

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Amazon

Amazon

3/19/14

Have always been happy with shopping experience, superior customer service.

Newegg
HSN

HSN

3/19/14

I was very frustrated with my entire experience from purchasing, having order canceled, to the very poor customer service.

I ordered a Nokia Lumia 925 on 3/13, I had the option of purchasing from another site for around the same sale price. Estimated delivery was 3-7 business days.

On 3/18 (5 days later) I receive a notice that my order was cancelled, saying little more than that's too bad for you. The sale price is no longer offered on any site. I write an email to their customer service.

3/19 with no reply to my email, I call their customer support to see if they would do anything to remedy their mistake. Their customer service rep blames it on 3 party vendors having a truck accident or warehouse mistake. After that she offers me $5 spendable cash on their site. I found this unacceptable. She could not offer more without supervisor. Another 5 minutes on hold the supervisor was able to offer me $10 spendable cash or the item ever became available again they might be able to offer it at that price.

The order process was mediocre - coupons not working,extremely poor communication after purchase, and horrid customer service. They have taken too many hours of my life and will not be getting a second chance.

David Has Earned 7 Votes

David G.'s review of HSN earned 5 Very Helpful votes
David G.'s review of HSN earned 2 Well Said votes

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