davidf84

David F.

Contributor Level

Total Points
80

1 Review by David

1.5K Views
10/11/21

Safeway: Hi, I'm your Safeway chatbot. To get started, please select from the following topics or enter your question below:

I have a problem with my order
Where is my order?
I need help signing in
Pickup and delivery options
Edit my order
Loyalty Program info
I want to combine multiple accounts

Safeway:
You currently have no pending orders.

Let me know if there is anything else I can help you with.
David Freid: I was talking with a delivery support and he put me on-hold over 5 minutes ago?
Safeway:
Do you mean:

The contents of my order are not what I expected

David Freid: I did not receive my order #33863898
Safeway:
We apologize that your order did not arrive during your delivery window. Please connect with a live chat representative to address this further.

Is there anything else I can help you with?

Yes
No

David Freid: It is important I recieve asap...
Safeway:
I found the following information which could be helpful:

My order didn't arrive during the designated time

David Freid: My order didn't arrive during the designated time
Safeway:
I'm about to give you an answer that I've already given you. Would you like to see it again?

Yes
No

David Freid: Yes
Safeway:
We apologize that your order did not arrive during your delivery window. Please connect with a live chat representative to address this further.

Is there anything else I can help you with?

Yes
No

David Freid: connect with a live chat representative
Safeway:
Thank you! You will now be connected to a live chat specialist who will assist you.
Safeway has left the chat
You are being transferred, please hold...
Agent Shicay Gezelle enters chat
Shicay Gezelle: Hi. I'm Shicay! How may I help you?
David Freid: David Freid: I did not receive my order #33863898
Shicay Gezelle: I am sorry to hear you are having an issue and would be happy to assist you.
David Freid: I still need that order
David Freid: delivered asap
Shicay Gezelle: I am sorry your order was not be delivered within the scheduled delivery date. I understand how inconvenient it is not to be able to receive orders on time. However, I can process redelivery for tomorrow.
David Freid: NO WAY!
David Freid: What kind of customer service is that
Shicay Gezelle: Deliveries for today are already full.
David Freid: TOO BAD
David Freid: I want a full refund for this order and my monthly delivery fee.
David Freid: OR I WILL CANCEL
David Freid: This is the second time...
David Freid: You delivered an order to the wrong apt. And I
David Freid: never mind that
David Freid: REFUND ME
Shicay Gezelle: Sure. Please give me 2-3mins.
David Freid: ok
Shicay Gezelle: May I have you phone number please?
David Freid: *******523
Shicay Gezelle: Thank you
David Freid: Also, I was onhold with delivery support for over 10 mins...
David Freid: The guy never came back
David Freid: UGH!
David Freid: This is costing way too much time
Shicay Gezelle: I apologize for the inconvenience. This is not the experience that we want you to have.
Shicay Gezelle: I have submitted a refund request to the store in the amount of $106.50. Please be advised the refund will be issued within the next 5 to 7 business days.
Shicay Gezelle: Rest assured that every effort is made to prevent incidents like this from occurring.
David Freid: What about my delivery fee and the fact I will now use an alternative system
Shicay Gezelle: You mean your subscription?
David Freid: I am very upset over this
David Freid: YES
David Freid: I think I deseve a bit more than sorry
David Freid: This has cost me NOT YOU
Shicay Gezelle: I'll be asking for another 2-3mins to process the cancelation of your FreshPass subscription.
Shicay Gezelle: Thank you.
David Freid: I did not even recieve a notification that my order was not to be delivered...
David Freid: UGH!
David Freid: Great more time lost
David Freid: I will write a review about this and include this converstation...
Shicay Gezelle: If you cancel your paid subscription after the first 15 calendar days have passed, your monthly subscription fee will not be refunded.
David Freid: CANCEL
Shicay Gezelle: However, you still may continue to use the FreshPass subscription and service through the end of either your monthly subscription plan end date.

Products used:
SAFEWAY DELIVERY

Service
Value
Shipping
Returns
Quality

David hasn’t received any votes.

David hasn’t received any thanks yous.

David doesn’t have any fans yet.

David isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

robertw3378
11/16/21

The above item purchased from Clicks. It has or had a permanent filter which unfortunately I...

debj195
Deb J. reviewed Safeway
10/28/21

Driver called and said he was late but never showed. Still have the VM. Store charged me anyway....