I purchased a ticket for a festival in Madrid over two weeks ago. It begins in a few days and have received no information about the ticket whereabouts. I need the bracelet too to get in and I have heard nothing. I have the order number on an email but that is it.
I have called 1 million times and recieved no info. I emailed and got a response saying we are busy and received a link to questions that had already been asked. I have the right to at least know what has happened with the ticket and my MONEY!!! Now I dont care if the ticket comes or I get a refund but I need to be guaranteed I will get one or the other. So far you have answered to nothing Seatwave. Very poor customer service.