David E.

I ordered a 5 piece dining table/chairs and only the table and 4 chairs were delivered. I called in to customer service and they said that they would look into this while I waited. I found out that they could not ship out the 2 missing chairs, which made no sense to me because 2 chairs are packaged in a single box... so what's the problem? Later, I was told that the 2 chairs are going to be shipped. Problem solved right? Not quite... I was told that they would arrive the following week by Friday and that I would receive a confirmation email of delivery. Well, no email and no chairs came by Friday.

I called in on Monday and was told that they could not ship "just" the 2 chairs. This makes ZERO sense to me and I asked, "When were you going to tell me this?" I was then told that the only way for me to get the chairs was to go online and order them and then send in my order number and they would credit my account. Now I'm feeling like I'm in a Three Stooges episode! OK, so I placed the order and decided to buy 4 more chairs because this suit was being discontinued and this was last chance to get more chairs. They promised to credit me for 2 chairs, which they did, one week later. I also learned that they are part of Wayfair.com but I most likely will not buy from them again.