David D.

We purchased a Zuo Belfast Ceiling Lamp from Houzz and Homesquare that was advertised and published as "will hang perfectly". When we tried to install the lamp, we learned that the company used deceptive and false advertising and misrepresented the fact that this ceiling lamp will only "hang perfectly" from a conventional, flat ceiling. Our ceiling is sloped and this fixture will not fit.

That very day, we contacted Houzz, explained the problem to Customer Service, and were told they would investigate and get back to us. Spoke and emailed with Katie, Sarah, Monica and finally with Alex. All four listened, seemed to agree and offered to follow up and get back to us. It ended there with no return follow up except for one email saying that the item could no longer be returned because the 30 day return policy had been exceeded.

The 30 day return policy, according to their published documentation, applies to damages only and doesn't address misrepresentation, false advertising or lying about a product's in home application.

We are greatly disappointed and angry with Houzz and Homesquare for their unethical customer treatment and for their unwillingness to step up, admit their mistake and do the right thing and allow us to return the lamp for a full refund.

We want to return this item and get a full refund of our purchase price