I can't believe that they're still in business with their policies and service. If I could give a zero, I would.
I booked a tee time last Sept and had to cancel due to a conflict. I called the course, they canceled my time (I did not call Golf18, was not aware that I had to go that route as I went through the course originally). I was then informed that I could not get a refund because they could not prove that I had canceled within 48 hours. Actually I didn't know that was a policy but got lucky that it was within the window. I got the pro shop in a conf call with Golf18 (because they refused to believe me) and they said that the girl that took my cancellation was working the day I called, all within the 48 hour range. They refused to refund, stil said they could not validate and I was forced to take a credit anyway.
When I went to use my credit, the site would only apply it to fees (7-8$), that I could only use my $180.00 on special tee times, which don't appear to be available. They said to look for a blue 'C', which I have also found out only appear after multiple course bookings and only once at that. Who does business like this??? They force you to take a credit then don't allow you to apply it!! It's my money. Stay far away, there are other credible sites available, this one is a scam.