David D.

I've ordered a lot of clothes and though I didn't like everything I received, Gilt has stayed true to its word and honored their return policy. They kindly waived the restocking fee for my entire return of 7 items because one of the items I returned was not the same item I ordered. They know if they are at fault, they should not charge a return fee. They even refunded the shipping for my initial order (the rest of my orders had free shipping since they give you a 30 day free shipping trial.)

The refund did take a few weeks to arrive, and I actually had to email customer service about the delay. They promptly got back to me and issued the refund right away, which was impressive.

I would definitely buy more from this company in the future if they consistently offer free shipping and if they did not charge a restocking fee. The restocking fee is a bummer because sometimes clothes fits very awkwardly and it's impossible to tell until you try it on. For now I will stick with Bloomingdales since they do free shipping and returns.