I am a bit confounded by the negative reviews. I have now ordered a total of 3 hourglasses from Mr. Hood, the first being as far back as 6 years ago. Never once have I had a negative experience. My emails have been promptly answered, and also he has answered the phone when I have called. I have been VERY pleased with each purchase. Yes, you may have to wait a few weeks for your hourglass, but I have no issue with this. I would rather wait on a quality product than have something hastily slapped together.
I will continue to order from The Hourglass Connection because in my opinion, there is no other place I would rather buy one.