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David C.

Contributor Level

Total Points
82

1 Review by David

  • Storenvy

3/12/20

I thought I was ordering a nice charcoal gray top for my daughter for Christmas via Megafashion. Turns out it was outsourced through Storevny to a Chinese company who puts Chinese characters for the name of their company, so I don't know who I have been dealing with. The e-mail contact has been *******@gmail.com. They respond quickly and are courteous, but not willing to take care of my problem. I ordered the top on Dec. 16. In Ferbruary I told them after many, many e-mails, that I wanted to cancel the order and get a refund if it didn't arrive by the end of the week. Amazingly, the package came a couple of days later. Funny, the tracking showed that the package was still in China. When I opened the package, there was an incredibly cheap t-shirt top nothing like what I ordered. They changed the item number on the confirmation they sent in December and I didn't realize it. So, when they sent me the cheap T-shirt, they kept saying they just ship what is on the order confirmation. At one point, they offered to send me half of what I paid to settle. They also wanted me to send the return to this address:

"Thank you for your message! If you want to return your order, please via USPS(or POST) shipping the item to our supplier. Please write or print your order information with a note and put it in the package. Tell us you want a refund or replacement, and provide the photo of the Post's receipt (or Customs Form #) to us.

Our supplier address:

Yang Haoming
No. 2, Tang Keng Road Shiyan Town,
Shenzhen, Guangdong *******
China
**************"

So they wanted me to pay for shipping and customs fees to return a package they shipped incorrectly. I really doubt that I would have received any kind of refund.

I am completely dissatisfied with this clearing house and would never even consider ordering from them again.

David Has Earned 2 Votes

David C.'s review of Storenvy earned 2 Very Helpful votes

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