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david c.

  • 1 Review
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Experience: Autos & Vehicles

Member since October 2019

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1 Review by david

10/19/19
Carid.com is very bad company! not respecting customers. International service and help is zero! I buy rexxu rgb seat covers and i receive very high customs charge tax in UK from amount 300$ that why i receive high customs charge tax, I pay 200$.
Ups told me to speak with sender, But carid only say sorry, i dont need your sorry,
what i need is refund for your failure!! this is like cat and mouse, nobody want to take responsibility! also 1 seat missing lights blue and sky blue.
I send video but again failure from carid. Customers Stay away from carid!
Less problems you will have.
caridc
Carid C. – CARiD Rep
Dear David,

We are deeply sorry that you are not satisfied with the product and service provided.

According to our terms and conditions, for all international shipments it is the recipient's responsibility to pay all applicable duties, taxes, and brokerage fees, which is clearly stated on our website:

https://www.carid.com/help-center/shipping.html

We appreciate your business and truly want to remedy the situation for you.

Please, email me with your order number at jena.ra@carid.com, so I could locate it in the system and assist you.

I will look deeper into the issue with the seat covers and offer you additional compensation in order to remedy the situation.

I look forward to your answer!

Sincerely, Voice of Client Department at CARiD

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