David B.

Ordered Xmas presents on 6th. December believing that I'd ordered from a UK based company. Presents had not arrived by the New Year so contacted Florence Scovel who then decided to post them on 10th. January! Received items 2 weeks later i. E. almost 6 weeks after ordering them. It was clear that they had not been sent within the UK because of the international stamps and used in the process of sending them to me.

On the first occasion my friend had to put on the pendant the clasp broke so asked for a replacement. Three days later they said that they would be sending the replacement from their UK branch which an absolute pack of lies as they clearly do not have a branch in the UK!

Very, very misleading individual and economic with the truth. Simply cannot be trusted. Stay well clear of this company or else you will suffer like so many other have done. Florence Scovel has no morals when it comes to dealing with their customers!

Generally good company but have had a few problems with their suppliers