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David A.

Contributor Level

Total Points
87

1 Review by David

  • Care.com

6/25/19

My wife and I are expecting our first child soon, so we're exploring our options for nannies in case the SAHM plan doesn't work out.

I tried signing up for a care.com account and the system wouldn't let me create an account (Error Code: *******). I called and got the confrontational response everybody gets - "per the care.com TOS, we don't need to tell you why your account was terminated and we can terminate it for any reason. Common reasons include...(list of really bad stuff)". It's so silly - I've never used the site, so I do not even have an account for them to terminate... and I couldn't have possibly violated any rules during the five minute setup process. My wife and I are straight shooters with squeaky clean records, so I don't know what could have possibly compelled them to treat me like a criminal.

It's not the end of the world (I'll just sign up on SitterCity or something) but I don't understand how a company can have such abysmal customer service and still remain in business.

David Has Earned 5 Votes

David A.'s review of Care.com earned 5 Very Helpful votes

David Has Received 1 Thank You

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Kathy B. thanked you for your review of Care.com

“Same happened to me only I’m an infant Nanny 12 yrs experience impeccable references I could help people like you but I’m off the site and I can’t seem to find a website to get the exposure I need Good luck Kathy”

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