David A.

I was with hostgator for years. As time progressed, I encountered more and more problems with my shared VM lagging out, and their 5-year old SpamAssassin system failing to properly prevent a large volume of spam from crowding my mailboxes. When I switched to another host, the spam issue completely disappeared, and my website has no latency issues anymore. On top of that, I found out Hostgator had been charging me for nearly two years for a service I cancelled; I missed it because it was billed exactly 10 days apart from another service of the same amount (so when reviewing finances they were never on the same screen, and I took it as the core hosting). Of course they wouldn't refund anything (even though the site was never used or accessed, which they refused to confirm). Ultimately, they have degraded to a terrible hosting provider and refuse to work with their customers on billing issues. As such I have removed all business, and I couldn't be happier. Stay away, and host elsewhere! (note I am purposely omitting the new hosting company so readers don't think I'm trying to sell another service)