Today 9/1/2017 My wife and I went online to this site to find a ticket to go from Cleveland Ohio to Manila Philippines; we could not get assigned seats so we called their toll free number and got a agent who assured us we would be sitting next to each other on each connecting flight and we were assured the seats would be the ones we asked for; that is why I paid for the ticket! When we received the email ticket the seats were unassigned. Cheapoair said they wanted to charge us a $50.00 cancellation fee for each ticket total of $100.00. I asked for a supervisor who offered to charge us $50.00 only but I complained that I was lied to so he said we would not have to pay the cancellation fee at all. Then I received a email from Cheapoair for the refund which they say will take up to two weeks! It does not guarantee me the total refund. I am calling at the moment with their password. DO NOT TRUST THESE PEOPLE! This is more than just a inconvenience to me. The risk of losing my money, the fact that they lied to me and the DELAY that we will have to wait for our money in order to buy a ticket at a reputable agent... Here is a transcript of the email I was sent:
"This is not a confirmation that your ticket is refundable or will be refunded. After we've received your One Time Password (OTP), our team will review the policies of the airline and make a refund determination.
Dear David Ambrose,
We've received your cancellation request for booking (#44718217) for passenger(s):
Name: Liezel Gervacio
Name: David Ambrose
Your cancellation is NOT COMPLETE. Before your cancellation can be processed, you must either:
Visit Our Website: Our self-help tool will guide you through the cancellation process by using the link and one-time password provided below.
Call Customer Care: A representative will ask you for a one-time password in order to complete your cancellation. Your one-time password is provided below. Call us at:
Within U.S. *******088 toll free 24/7
Outside U.S. *******335
Once you've completed your cancellation, you will be eligible for a potential refund of $2696. 62, subject to validation and approval from the airline(s). You will receive a confirmation of the final amount within 24 hours. Please note, the original service fee remains non-refundable.
A $0.00 cancellation fee will be charged on the account you provided, once the cancellation is confirmed.
While we make every attempt to credit your refund to you as quickly as possible, in some cases it may take up to two billing cycles to reflect on your bank statement.
CheapOair.com Customer Service
One Time Password (OTP):######.
Please provide the agent with your OTP to cancel your booking.
Your OTP will expire in 3 hours
You can click here to complete the cancellation online."
As you can see, there is no guarantee I will get all my money back! This agency lies and I have no trust for them, I suggest you never use these people! They tell you that they give you their word and then when you get their response it is DIFFERENT than what they have said. In this instance I was told I would get ALL MY MONEY BACK! As you can see from what I was sent, this may not be true!
DO NOT TRUST THESE PEOPLE