Dave W.

I accidently used these guys to reserve a hotel for a 3 week stay, they are very sneaky until they have your money, then they are happy to tell you they are not the hotel and you should call the hotel to solve your problem. I was on a Government trip so I shouldn't be charged tax. They charged it, so I called them back. They said, have the hotel take it off when you check in. I did that, called them to get it refunded, at first he said we need a name and title from someone at the hotel. So I waked to the front desk got that, called back and he put in the request, put me on hold for 10 minutes then told me my request was declined but he could offer me a "one time courtesy refund" of $125. That didn't sound very courteous to me so we argued for a while then he said if I wasn't happy with the courtesy refund that he would have to escalate it and they would get back to me in 5 days. The government pays they room fees but now I am stuck with a $450 bill for the taxes.