It is now the 26th May, and the quad copter that I gave my 12 year old son for Christmas (which was damaged and not working) has still not been returned or replaced. Numerous emails and phone calls confirming that yes the product was faulty, and that yes it would be repaired and still 5 months and 1 day later I still have nothing, no replacement, no repair - NOTHING. Just hoping I get it back in time for next Christmas! Cannot reasonably comment on the product, but the service is woeful.