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Dave S.

Contributor Level

Total Points
85

1 Review by Dave

  • Goldmoney

10/21/20

Don't ever do business with this company. I have been a verified holding for more than a decade, supported and recommended the company over the years, and then foolishly, put a lot more funds into my account end of 2019 to buy Silver as I thought it would do great in 2020. I was right, but very wrong to use Goldmoney service to trade.

Suddenly they need to verify my account, right when the market is heating up, and the verification process cannot be met. Instead they lock me out of my account and keep asking me to try again... for months and no matter what I do, they won't verify my account, always keep shifting the goal... mind you nothing has changed on my end, same address, same person, same accounts. At one point I actually passed the face verification and they said my holding was being verified... weeks go by and nothing has changed, so I reach out. They tell me I need to submit address verification again and they only accept e-statements... so I do that (for the third time), and when that is done, the whole verification process starts over and they want me to do the face verification again. It's ridiculous. Anything to prevent me from taking control of my account. Of course when I funded my account, no problem, but once the money is in my account, suddenly they don't know me.

More than a decade of paying their fees and buying/selling with them, and suddenly they don't know me and lock me out of my account - unable to buy, sell, or bring money home. Nobody can help me and new customer service representatives each time, telling me the same canned response, asking me to try again... one day they'll let me have my money back. Until then, I'm telling everyone don't go anywhere near this company. This went from a service I recommended to the worst experience I have ever had... stay away!

It wasn't always this way and I never write reviews, but felt so strongly that they are robbing many of such an important time in the PM market, instead holding money, refusing to acknowledge who gave it to them, and eliminating it with fees and inactivity. Never before have I felt as though something was stolen from me like this... never.

Very sincerely,
A most unsatisfied Goldmoney customer

Tip for consumers:
Don't use it.

Service
Value
Quality
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Relationship M. – Goldmoney Rep

Dear Dave,
I am sorry to hear that your experience was not satisfactory. Goldmoney is always looking to stay up-to-date with any regulatory changes, and on occasion that will imply in changing or updating the required documents for account verification. Regulators require us to request information from clients under certain circumstances, often related to the withdrawal of funds.
Please rest assured that any request for personal information is made to satisfy our regulatory KYC and AML requirements.
If you still have questions about your account, please contact us at questions@goldmoney.com.

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