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Dave R.

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1 Review by Dave

Booking.com

  • Booking.com

“Do Not Use Them!”
9/30/16

Requested and booked a pet friendly hotel reservation through them and when we arrived it wasn't pet friendly. We had to pay for the room and another at a different hotel that was pet friendly. They first said we should have checked the hotel web site but we requested a pet friendly facility from them. They admitted they were wrong but have refused to refund the room charge. They will not return calls and just give us the run around with emails.
I wouldn't trust anything they do or say because when they make a mistake it will cost you!
THE WORSE CUSTOMER SERVICE I HAVE EVER EXPERIENCED.

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