Dave P.

I have used this company in the past and been delighted both with the cards and the service. However... on 12th November I ordered an anniversary card which I needed for 21st November. Quoted delivery time was 3/4 days. On 18th November I contacted the company to chase the card up as I hadn't received anything. To give them credit they replied very quickly advising that the card would be sent that day.

By 20th November I had received nothing and emailed - again they replied promptly stating that the card had been sent on the 18th. On the 22nd a card arrived postmarked 21st November (the day of our anniversary). I raised a query with Paypal and today received an email from Pink and Posh stating that a second card was sent (I never asked for this and wouldn't have done as it was too late) and therefore they would not refund me.

The amount involved is not worth wrangling over but what is disappointing is that I have received no acknowledgement of their mistake and no apology.

Fortunately my wife was pleased with her anniversary card from Sainsburys and I had kept the confirmation of my original order from P&P so I could prove I hadn't forgotten our anniversary!