Order was supposedly delivered by shipping company. Notification of exactly who it was from was withheld by the shipper for some reason from tracking update. Vey odd. Upon arrival at home within hours of delivery time, no package was found. Builders Supply tels you to contact the shipper and that it is between you and them now. Despite receiving packages on a regular basis and NEVER having one go missing, much less for toilet seats, Buiders Supply washed their hands of the matter because the driver "remembers" delivering it. Haha! Sure, over the thousands of packages during the Holiday Season. Builders Supply is playing fast & lose with other people's money. In the highly unlikely event that the package (of toilet seats!). was stolen, it would still be their responsibility given the fact that they chose not to require a signature, for a not so small amount of money. But, oh joy! They are happy to send me more product at my expense, including shipping. Which was free the first time given the amount spent! My wife & I order quite a bit. NEVER have we run into such poor customer service. Absolutely never.