Dave M.

I booked an airline ticket (Itenary No - XXXXX) from Expedia. They booked it through ETIHAD Airways departing March 1st, 2019 from Toronto to Mumbai and Returning from Mumbai to Toronto on March 12,2019. For some reason, I had to cancel the flight. I called them the day before departing. It took 5 hours for them to cancel the flight. I called 10 to 15 times to both Expedia and ETIHAD. Expedia said call ETIHAD and Cancel it ETIHAD said call Expedia and cancel it. Somehow Expedia canceled it and gave me a case ID (E-XXX) with the $399 charges.
I have been chasing them to get my $1100 refund back. I called them multiple times to check the status of my refund on my credit card. Every call is 1 hour wait time. It has been 3 months I have not received my refund yet. They are repeating the same story to check with ETIHAD's accounting department (Case ID - XXX) and ETIHAD said to check with Expedia. I talked to one of the customer representatives today she said she will call ETIHAD behalf of me and will find out the status and kept me on hold and said if the call will drop she will call me back. I never got a call back from her.
It's a hassle to dealing with them just to cancel the ticket even though you are paying the cancellation fees. It's better to book it through local agents (Old school way).