Dave M.

I signed up two weeks ago, and the first week I ordered 6 meals to try things out. Delivery was at my door when I arrived home from work, and everything was packaged great.

Fantastic!

I threw them in the fridge, and had one or two a day, anxious to upgrade to the 12 meals per week since all the meals were good - some were pretty great (I'm looking at you risotto).

I upgrade my plan to the 12 meal, and add even more meals to my menu.

On Sunday morning I receive an e-mail saying my order has been cancelled due to the kitchen experiencing delays. I'm sorry - what?

If there's a meal that's not available - that's fine. Let me know and I'll choose a different meal.
If there's a delay because the kitchen if overbooked - that's fine - let me know when the package will arrive so I can make plans for the day or two I will miss.

But to cancel an order completely?

To further confuse things, I received an e-mail the next day (today) saying my order has shipped. But the tracking number was put in the system 4 days ago, so I'm assuming that's a mistake. I check the app and it says it's out for delivery.

So am I getting my meals this week or not? If I am, why did I receive an e-mail saying it was cancelled - and if I'm not, why did I receive an e-mail saying it has shipped?

If this is a 1 out of 100 occurrence, that's fine. But this is my second order, so will this happen 50% of the time?

Tldr; Meals are good, but questioning the reliability of this service after two weeks.