Their rep said there was "nothing he could do" when I asked for a refund for a site that I had not signed up for. He said there was a checkbox that was on by default, and if I did not uncheck it, I was on the hook. I told him to send me the transcript so I could report them as a fraudulent company to my credit card company and the attorney general of my state. That changed his tune real fast, and I got my money back. Stay away from any service that uses this company.