The negative reviews here are by unverified purchasers. I question their authenticity. I've been using GG for 2 1/2 years now and everything has been exceptional. The meat is extremely good as is the produce. I've had one delivery late by 30 minutes (it was snowing). My regular driver likes to deliver early, so he sends me a text asking if I'm up. If he doesn't get a reply he delivers as scheduled. If I'm up, showered and dressed, it's no problem for me. All the drivers have been fun to deal with. I eat a lot of bacon because my doctor is constantly complaining that my sodium is too low. In all this time I've received one package that I thought was too fat. That's out of hundreds of packages. I had one order that was short 4 apples. I got a credit right away for my next order. The ice cream is still very much frozen when I get it.
I ordered once from a competitor because GG's payment processor was down. Never again, if I can help it. The meat wasn't as good and the produce was kind of questionable. Plus the driver was grumpy.
As of this writing, Longo's (Grocery Gateways parent company) has just been 51% purchased by the parent company of Sobey's. I really hope they don't change anything. If it ain't broke, don't fix it.