I love the products but have to agree with the slow shipping comments. I have been a member for a year; shipping is too slow this day in age and will cause customer turn. Ordered on June 6th and it's the 19th and USPS is still awaiting item!
Called cs but that didn't help move things as of yet
This information helps us to hear the truth about our products directly from the source that matters the most, you! We will make sure to forward your feeedback both to our warehouse and the carrier so that they can analyse what went wrong and improve the service. Our warehouse is already discussing this problem and the possible solutions as we truly aspire to offer a smooth and enjoyable shopping experience.
We assure you that we do not take this lightly, and to express our apology in more than just words we have applied $10 worth of store credit to your account so that it can cover the price of a guaranteed express shipping in case of a future order.
Please accept our sincere apologies for all the inconvenience this has caused you.
Hello Dave,
Thank you for your valuable feedback.
This information helps us to hear the truth about our products directly from the source that matters the most, you! We will make sure to forward your feeedback both to our warehouse and the carrier so that they can analyse what went wrong and improve the service. Our warehouse is already discussing this problem and the possible solutions as we truly aspire to offer a smooth and enjoyable shopping experience.
We assure you that we do not take this lightly, and to express our apology in more than just words we have applied $10 worth of store credit to your account so that it can cover the price of a guaranteed express shipping in case of a future order.
Please accept our sincere apologies for all the inconvenience this has caused you.
Kind regards,
Adore Me