Dave H.

I just bought a new MacBook Pro and they only have USB-C connections. Of course you need more options and I called on Monoprice.com. I placed an order of over $100 worth of accessories on 9/1/21 and they charged my PayPal account immediately.
After three weeks of not receiving my purchase, and their unanswered emails, (their wait time to actually talk to a service rep was over an hour) yesterday 9-21/21, I filed a complaint with PayPal. And afterwards I placed another call to Monoprice's Customer Service, put the "on hold" advertisements on speaker and worked for about an hour until I finally got through. The customer service rep was immediately defensive, she was quite rude in general and talked over me and had no interest what so ever in listening. When I finally loudly interrupted her and said "If you talk over me, I can't tell you my issue", she finally gave me a chance. I explained my frustration and she then told me of THEIR problems at the warehouse and that my shipment had in fact not even been shipped. But they had taken my money three weeks earlier!
What prompted my action is, the day before my call and my subsequent action with PayPal, I received a "Rate the Experience" email from Monoprice! My order had not even left their warehouse and they had my money and asked me to rate the experience? As my mother would say "Of all the nerve!"
As you might expect I gave them the lowest star rating possible and wrote about my personal experience, much like this rating. And when I finished and clicked POST, I was kicked out of the connection!
Still I was content to just get my money back from PayPal and move on. But no, again today, I got another email from Monoprice that said "Unfortunately, we are unable to post it [my review] due to it not meeting our review guidelines," WOW
They boast about over 10 thousand "Five Star" ratings, and yet will not post negative ones. Still Monoprice has not offered any apology for taking my money three weeks ago and no apology that my order had never left their warehouse. If they do this, take our money, use if for a month that adds up to a lot of free money for them at our inconvenience.
There are a lot of options for computer accessories and I would recommend trying any of them, except Monoprice.