Not very good, 90 % of the time your item is not stock! And don't try to return anymore then about 3 items a year they will (they did it to me) Try to embarrass or intimidate you not to return anything again, and you cant get any knowledge from a youngster if they don't know it (Poor training if any) its not the youngsters fault! 10% in stock items. And how dare they put all the music stores out of business ( Sam Goody's, The Warehouse and others) because at first they had a great selection of music on CD's for about10 or 12 bucks, now there all but gone! Remember the time when you were with friends or just by yourself and thought of an album and wanted it, back then you could just hop in the car drive to your local Tower Records and get it at 1am and enjoy! No more, and concert tickets can you buy them at Bestbuy $#*! no! Now I'm really pissed!