Placed order on Feb. 3, for my wife, and paid for overnight shipping as to guarantee delivery before Valentines Day. They took longer than stated to pick and prepare ordered items, then failed to ship via Overnight shipping. Now it will not arrive until FEB. 18th. It took numerous calls to get customer service on the line, once I did speak to Aerial she was unwlling to help and quite hateful. I finally asked to speak to her supervisor, Kaylee. I told Kaylee since they had failed to ship on time and also failed to ship Overnight as I had paid for, I would like a refund and they could recall the order as I would have to make other arrangements for my wife's Valentine Day present. Kaylee refused to recall the order, or issue a refund for any part of the order other than the overnight shipping cost. I again told her I no longer wanted those items or to business with them. I told Kaylee IF the ordered items ever made it to me, I would gladly ship them back at my expense, I justed wanted a refund, since they completly screwed the entire deal up. Kaylee flatly refused any type of refund other than to credit back for the overnight shipping they screwed up. Thisa is a SORRYASS company! DON'T DO BUSINESS WITH THEM!