Looking for a new mattress is like buying a new car! Horrible! This was a wonderful exception. We walked in and was greeted by one of the most pleasant salesperson (Tania) that I have ever met. There was no pressure, just a sincere effort to show us a mattress that would met our needs. We were given a number of price levels without the usual "but this one is soooo much better". We purchased the queen mattress that best suited our need and arranged for delivery - because of construction we delayed the delivery. Delivery day (now we have a townhouse in Philadelphia and I know that I cannot get a queen box spring in due to stair turns) We were replacing a very old queen mattress I assumed there would be no problem. Wrong - we had ordered a 9 inch base - after doing everything possible there was no way it was going in. Without any hesitation the delivery men told me that they would go back to the warehouse and get a 5 inch base and deliver it later the same day! I was stunned and very happy. I know that if I had purchased from a chain store I would have been told that I would have to contact the store and possibly get a new base the next day. We were so pleased with the service we went back to the store later in the week to purchase sheets. Tania is the CEO/Owner and just the person that you want to talk to if you are looking for a new mattress.