Dave c.

Called customer service to modify order 45 min after placing it I noticed an error in the email. Confirmation received after placing the order and was told it was to late. Asked her to go ahead and cancel it. Told that it cant be done. The items shipped out two days later. I even got affitional email informing me that the item did ship and tracking, along with a survey request and literature reinforce at the speed of which it was processed was substantial. They can all that but they coukdnt stop it from shipping in / two days time after a mere 45 min. I even offered to pay for a mail intercept of which was immediately regused by Elic Sports.
I am suppose to wait to receive the order then callback to see if they will allow for a return authorization. I have to pay return shipping then once they have chance to inspect the return I will be issued store credit of which I will have five days to spend the credit or lose it and of course if I can find domething worth the trouble more shipping charges. DONT SHOP HERE! The people are rude and inept. I received verification from a manager he said that the customer service rep is correct. In order to modify or cancel an order a person would have to stop pulling and packing orders which would cause a delay to someone elses order.
The custome service rep stated and I quote " Do you expect me to get up and go out into our five acre warehouse to find your order?" My reply naturally was, " Yes" I insisted on finding a manager.