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2 Reviews by Dave

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Xtralights

Xtralights

4/11/12

Xtralights is by far my favorite retailer for automotive parts and accessories. I recently returned a pair of headlights because it arrived in poor condition (manufacturer defects; not related to their shipping or packaging).

To start, they shipped (I picked the Free UPS Ground Shipping method) and within three days sooner than they had originally planned, which caused my schedule to change. Fortunately, I can work from my home office, but I had wasted time at home waiting for a freight shipment that never arrived from a few other online retailers. This was due to Xtralights misreporting the shipping information, but I also believe it was due to the freight company.

To rectify the situation, I contacted Xtralights customer service via their online Live Help (at 11PM on Sunday night) and they gave me 5% off the value of the merchandise for my inconvenience. This was before my headlights even had arrived.

Now, once the headlights arrived, I took them to my local installer to put them into my Infiniti G35. After they finished the installation and powered on my car, we noticed that a few LED bulbs on the lower side of the headlights did not light up. My installer checked the wires and all connections several times, and finally we had to take the LED bulbs out and tested each of them individually with a 12V battery to find out that they were actually defective.

So, I phoned Xtralights customer service again and they politely apologized for the inconvenience and they offered me to replace the headlights with the same model at no cost for shipping. They also emailed me an UPS return label to return the defective headlights at no cost. So I printed out the UPS return label they sent me and dropped the defective headlights off at the local Office Depot to ship them back to Xtralights.

Now, to finish it up, Xtralights nicely handled the return of the defective headlights at the same time as they shipped me a new set of replacement headlights. This was fortunate for timing, but it also lead to an unexpected surprise. After the returned headlights was processed by Xtralights, they refunded the original amount paid (not the amount after the shipping hassle), and they also refunded me an extra amount on top of that.

So, while the original headlights was a bad unit, Xtralights more than made up for it with exceptional customer service and an extremely thoughtful process along with free round-trip shipping for both original and replacement headlights. They recognize that your time is worth something, and I appreciate that very much!

360Tuners

360Tuners

4/11/12

I was a little hesitant to place a $500 order at first with Xtralights.com, however I ordered Spec-D halo headlights for my 2011 Honda Accord 2DR. The online chat specialists answered my EVERY question and persuaded me in trusting this fantastic company. I had expressed my need for a faster shipment date and with one quick call my order was escalated, and I received my item in 4 days. Once I received them, I was a little confused. I called the 24 hour hotline provided on the website, and was connected to a technical/installation specialist. There were 2 gentlemen and 1 lady who devoted hours of their time on the phone to assist me in this install. Let me clarify, THIS INSTALL WASN'T DIFFICULT, however every car is different, and with that I needed assistance to help me choose which light to hook up to the correct wire. The customer service was EXCELLENT and they answered my every question. From telling me what I need to properly install, to surfing the web at their locations searching for my vehicles interior systems, their customer service specialists really helped in installing my lights. It took me around 2 hours to install these lights, and after I was in awe of the quality as well as the mean look my car achieved after installing these HALO headlights. I would recommend Xtralights to any person wishing to take their car from ordinary, to a custom thrill. Xtralights is the place to go, providing equipment and professional insight and assistance that even the average Joe could apply and use on their vehicle. 5/5 stars without a doubt. Thank you Xtralights!

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