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I bought a calla lily Odessa from this site and was really excited to receive it. When I received the bulb it was covered in green mold and activated my allergies immediately. The bulb was squishy and molded down to the core. I emailed this company and told them that I would like a refund. The person (Guillermo) apologized that my bulb did not do well in my garden and offered to send another bulb. First, I never planted the bulb and never said that I had. And second, I never asked for a second bulb, I said I wanted a refund. I would use the refunded money to shop elsewhere.
I then called a customer service rep about getting a refund. She sounded uninterested and mean. Eventually, she understood that I wanted a refund and said that she would process it. I never got a confirmation for a refund. And now, here I am, a week later, with an open case on PayPal waiting for the company to respond.
I do not recommend this place to ANYONE. I wish I would have looked up the reviews before purchasing anything. You are better off finding a local nursery, or if you have to shop online, shop at Holland Bulb, American Meadows, or Eden Brothers.
Tip for consumers:
That their refund policy is a joke. If you ask for a refund it is very likely that they will not refund you and instead just send you another product. If you are able to contact someone by phone to request a refund, they might sound uninterested or mean. You will probably not get a refund even though the representative said they would send it.
Products used:
Plant/Flower Bulbs
Since leaving my review the company has changed the color of the beads on the listing to match the ones they sent me.
I ordered from this website and my purchase was shipped immediately. When the shipment got to me I realized that one of the bead strings was the wrong color. I went back to the website to cross reference then I sent a message on their page. I'm not sure if the messaging system works because no one got back to me after several days. So then I had to go to the "contact us" section to get their direct email address. I got a response less than a day later. I explained the situation about how the beads I bought were the wrong color and the replier, Lisa Crook, basically said that I was wrong. (I ordered the 6mm Jasper-Style Glass beads) which are supposed to be a light blue with white speckles. The strings I received were black with white speckles. Her only reply was that "Blue is Lapis, not Jasper." So I'm mad because if this is how the customers are responded to after purchasing from this company when there is a product issue, I might not do business here, no matter how cheap their products are. I sent a screenshot of the image so hopefully they will see the error on their side. But I should not have to do this because they should know their products well enough to realize the error. Besides this issue, the other beads I received were lovely.
Here's the link: https://dollarbead.com/index.php?main_page=product_info&cPath=312&products_id=*******
Please tell me I'm not crazy. These beads are not black and white.
Tip for consumers:
Just know that this website does not accept returns. They will do an exchange, or they are supposed to do an exchange, if you do not like your product. Also, according to their website "for all exchanges, you must please ensure that sufficient postage is attached to the package."
So basically, if you are not satisfied with your purchase, you pay postage to send the product back and get something else even if the error came from the company. Awesome.
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