Dasa S.

I cannot change the address in my account. I agreed with the seller on the correct shipping address. For an unknown reason the item was sent to the paypal address and the seller stopped responding. Paypal decided in her favour. Still had not understood why. The customer service is dreadful: you have option to upload attachments to the email - so you do so - the email gets rejected stating they cannot accept it and you have to upload it somewhere in the paypal. You write you dont have such option - they dont read the emails and keep telling you to go and upload... For the third time someone reads it and finally "guides you" to attach it to the email. They dont read the emails history, seems they dont even read the evidence (they even didnt ask for it and were done with the case within 30 minutes), they dont accept their part of responsibility for not allowing you to change the address, they refuse to share the responsibility between you and the seller, they refuse to refund you the difference in shipping cost... And they have never been able to explain why they have decided in the seller´s favour. So they dont let me to update the details, the seller deliberately changes the address to be delivered too (even the country is different), and its me who is beaten up. Excellent. They made me believe they decide the cases based on "heads or tails" or, even worse, on the nationality.