Daryl R.

I was a user of PayPal for well over 10 years as both a buyer and seller, never had an issue with them with hundred if not thousands exchanged. After a couple years of not using them I decided to sell something on eBay. The buyer sent payment to PP for over $500.00. Now I can understand PP wanting to hold the money until the item was sent and received. That could be expected.

The problem arose with what they claimed was a new policy of which three plus things had to be met. First they wanted a photo I D, then they wanted proof of a vendor (on a private not commercial sale), then they left open this totally grey area in which they state you have to meet up to their request. Furthermore they state your money may be held 30 days or more. There is so much open space that one can easily infer they can hold your money indefinitely. Needless to say this killed the sale and now they won't allow me to close the account. After all money was returned and there is no outstanding balance to anyone.

I was forced to call my credit card company and order a new card to prevent anyone from hacking the account and charging to it because PayPal claimed policy, which they could not rationalize. In other words my information and credit card are being held hostage for no good reason. Previously I had informed PP that I wanted to close the account and NEVER do business with them again. They chose to blame the government for the need for ID and other changes that could only be done in print. Strange I canceled the old credit card and ordered the new card with my credit card company over the phone and never had to send them photo I D or comply with other BS claiming they needed verification of who I was.