As you can see from other reviews their shipping service is horrible. On a Thursday I ordered a coffee maker that I needed for the weekend. I paid for next day shipping. After it was too late I receive an email stating that the coffee maker was out of stock and would arrive on Monday. But I was charged next day shipping as they shipped the filters via next day air. Now they refuse to refund shipping so I am disputing this through AMEX.
Hello Daryl-I'm very sorry to hear we were unable to delivery the coffee maker in a timely manner, I'd like to discuss this with you further. I've sent you a private message with my contact information. -Thank You-Sharla-Williams Sonoma Social Media Team