Pre ordered nitro car online, had no email on the dispatch date so decided to email them (as you cannot talk to anyone in store) and received an acknowledgment email back stating they would try to answer within 24hours. 20 hours later got an email back with tracking number. When I tracked my parcel it stated the parcel was NOT collected due to overweight item. Again I had to email and wait another 20 hours before a reply, by this time I had received my order. So far so good with the product but not having a phone contact that could have answered my question in 5 minutes (not waiting 40 hours) would have given more stars.
I would definitely recommend reading other reviews before buying from this site.