I have had several experiences with Vacations to Go over the years but am now having to follow the "Fool me once, shame on you; fool me twice, shame on me" rule. Most recently I have used an agent who generally provides good service to my younger family members - they have a great deal more money than I and purchase high-priced options that I cannot afford. I am finding it almost impossible to reach my travel adviser, and, when I do hear from her, she excuses her misinformation and delays with long sob stories about her personal family illnesses and other problems. Twice this year I have missed out on advertised great fares because she did not contact the cruise line for several days - and then she lied to me about it. One time I contacted a so-called "manager," who assured me his job was not to interfere with advisers. When COVID is sufficiently under control and we are all able to cruise again, I will go directly to the cruise line - a nightmare itself - or continue to search for a "bucket shop" from which I can get reliable information.