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Experience: Travel

Member since February 2021

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1 Review by DARYL


I have had several experiences with Vacations to Go over the years but am now having to follow the "Fool me once, shame on you; fool me twice, shame on me" rule. Most recently I have used an agent who generally provides good service to my younger family members - they have a great deal more money than I and purchase high-priced options that I cannot afford. I am finding it almost impossible to reach my travel adviser, and, when I do hear from her, she excuses her misinformation and delays with long sob stories about her personal family illnesses and other problems. Twice this year I have missed out on advertised great fares because she did not contact the cruise line for several days - and then she lied to me about it. One time I contacted a so-called "manager," who assured me his job was not to interfere with advisers. When COVID is sufficiently under control and we are all able to cruise again, I will go directly to the cruise line - a nightmare itself - or continue to search for a "bucket shop" from which I can get reliable information.

Kimberly A. – Vacations To Go Rep

Thank you for writing, Daryl. I'm truly sorry that you've had such a disappointing experience and that your agent has been difficult to reach. We never want a customer to miss out on a promotion or lower fare for any reason, and our travel counselors will always do what they can to secure the best rate for you. Please know that we are always happy to assign you a new agent if for any reason you are unhappy with your current one, and a team of managers are always available to assist you when your agent is not available. Please know that we value your business and want you to walk away from each experience with Vacations To Go as a happy customer. If you'd like to work with a new agent, please let us know by writing contact@vacationstogo.com and we will process your request immediately. We apologize again for the poor service you've received and hope we'll have the opportunity to regain your trust in the future.

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This company is a rip off Please do not book through this company! This company is not legitimate!


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