Daryan T.

I have not received the 220$ refund Fashion Nova owes me for products I did not receive. They offered me the refund assuming I would take in-store credit, and when I asked for the money back (because I had already reordered the items plus an addition 150$ worth of products) they mysteriously stopped responding. Basically I am really pissed. I spent money with them and was a loyal valuable customer who was treated like garbage when their company made a mistake. I spent more money with them, and they still never refunded me. I'm leaving negative reviews and contacting the BBB in hopes this company will rectify it's error and refund the money I spent with it for merchandise I did not and have not received. I am also posting my entire email thread with their company so everyone can see that they acknowledged this mistake and offered the refund and then disappeared when I asked to receive the refund over in-store credit. I think it's worth noting that I spent over 3000$ in 3 months with this company. My original complaint included multiple photographs of all of the items that were shipped, all of the items that were incorrect, and the packaging with the package weight so that they could verify I was being truthful. I understand that business is strained right now, but you can't even contact fashion nova through their support email address. You cannot call them, you cannot write to a physical headquarters, all you can do is open a complaint through their contact us page and pray they respond - not that it matters if they do because I've been ghosted for 4 months now. Buy at your own risk. If ANYTHING is inccorect about your order, whether it be your fault or THEIRS, they will not offer any solutions or support.________________

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10/19/2020

Dear NovaFam,

Thank you for reaching out and for the information provided, We are happy to look at your request.

We truly apologize for any inconvenience this may have caused. In this kind of situation, I can offer you a refund for the full amount of the item or re-ship the item(s) that you ordered.

We look forward to your response.

Kind Regards,
Joselyn

Ref:_00D6g5ioYn._5006gIiP6t: ref

10/19/2020

Thank you. I already reordered the items so hopefully they will show up this time and it was simply an over site in your shipping warehouse. I would like a refund for the items missing because they should be being reshipped through my new order!

Thank you for your response.

Best,
Daryan

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11/3/2020

Joselyn,

I still haven't recieved s refund for the 220$ worth of merchandise I never recieved. When can I expect to see that credited to my PayPal?

Best,
Daryan

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1/26/2021

I have not received the 220$ refund you owe me for products I did not receive. You offered me the refund assuming I would take in-store credit, and when I asked for the money back (because I had already reordered the items plus an addition 150$ worth of products) you mysteriously stop responding. Basically I am really pissed. I spent money with you and received nothing for it. I spent more money with you, and you still haven't refunded me. I'm leaving negative reviews and contacting the BBB. I hope your company will rectify it's error and refund the money I spent with you for no products.

Daryan
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