I contacted customer service today because my package said it was undeliverable via the local post office. I asked the woman to help me and see if she could hold the package up at the post office or ship it to a different address once it got back to them. She was SO rude and informed me that I would have a plethora of fees because clearly it is MY fault that USPS couldn't deliver my package?!? I literally have never heard anything like this before. So now I'm going to be charged and not receive my package for something that is completely out of my hands. This was one of my favorite sites and now I NEVER want to order from them again!