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Im always weary about purchasing designer product online and usually buy at Holts, Saks or Nordstrom. Ssense sale was really good.
I ordered Saint Laurent boots. I sent multiple emails requesting info on sizing and didnt get a response until the half-size up was sold out. Then my order was delayed for almost two weeks. When I finally got the package, I needed that half-size up.
Hire seasonal staff to support during sale season. Customers can only be so patient with delays.
Darren F.'s review of SSENSE earned 3 Very Helpful votes
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Hello Darren,
Thank you for taking the time to write us a review.
We are so sorry to hear that your experience was not satisfying. We are glad to see that our agents could find a solution for you. As for the call situation, we had a large volume of calls during the sales and are sorry that you experienced this kind of delays.
You can now contact us via e-mail, our phone lines are open 24 hours a day, 7 days a week more efficiently.
Best regards,
SSENSE Customer Care